Help Centre

Create your customer account with email; never share your password and trust verification messages only from the Target Dimark domain.

1. Open My Account.
2. Enter your name, email and a strong password.
3. If email verification is enabled, open the secure link sent to your account address.
4. Complete your account and security details.

Use keyword, category and seller filters together from the homepage or Shop search.

1. Search with a short description of your need.
2. Narrow by category and seller.
3. Compare scope, delivery time, price and store profile.
4. Ask unresolved questions through Product Q&A or Support.

A seller may show a EUR or USD reference price; cart, contract and card charge are finalised in Turkish Lira.

1. Check the seller and final TRY total in cart.
2. Enter correct billing details.
3. Read and accept pre-information and terms.
4. If the payment provider presents additional bank verification, complete the secure on-screen steps.

The wallet is not a crypto wallet; it stores approved refunds and site credit for later orders.

1. Open My Account > Wallet.
2. Review balance and transaction descriptions.
3. Use available credit during checkout.
4. Create a support ticket for an unrecognised entry.

Use seller support for delivery questions and central support for account, payment or platform issues.

1. Open the order from My Account > Orders.
2. State the order number and issue clearly.
3. Use seller support for delivery matters.
4. Create a central ticket for payment, security or unresolved disputes.

A customer registration does not grant seller access. Seller access follows service purchase, contracting, verification and admin approval.

1. Complete the CIP Point seller membership service.
2. Provide requested business/identity documents through the secure channel.
3. Accept the seller agreement.
4. Open Seller Dashboard after the activation email.

A clear expertise statement, accurate contact details, logo/cover and service terms improve trust.

1. Open Seller Dashboard > Settings > Store.
2. Complete store name and expertise summary.
3. Upload web-optimised logo and cover.
4. Check support hours and valid contact details.

Use a clear title, correct category, original description, realistic delivery time and suitable image; every new listing is sent for admin approval.

1. Go to Seller Dashboard > Products > Add New.
2. Search the catalogue and confirm you have no duplicate listing in your store.
3. Enter title, category, short/full description and delivery scope.
4. Upload a licensed, text-free image of at least 1200×900 px.
5. Enter TRY or reference EUR/USD price and submit for review.

A title should describe the need and deliverable; do not use keyword stuffing, contact details, misleading promises or copied text.

1. Keep the title between 35–70 characters.
2. Summarise the deliverable in the first paragraph.
3. State exclusions and revision count.
4. Upload WebP/JPEG below 250 KB with meaningful alt text.

A seller may choose EUR/USD as a catalogue reference; payment and the order record always use TRY at the recorded rate.

1. Select the reference currency in pricing.
2. Enter list and optional sale reference amounts.
3. Check the displayed estimated TRY amount.
4. Remember that rate changes may affect the final TRY total at checkout.

Confirm order scope, keep important communication on-platform and complete delivery with a traceable record.

1. Review the new-order notice and scope.
2. Request missing information through the platform.
3. Deliver files/links securely.
4. Select the correct order status when work is complete.

Respond to refund requests promptly with evidence; escalate threats, off-platform payment or security risks to central support.

1. Compare the request with the order scope.
2. Attach delivery and communication records.
3. State acceptance/objection reasons professionally.
4. Create a central ticket for security or abuse.

When available, review earnings, deductions and withdrawable-balance records in the seller workspace; customer refunds are managed in a separate process.

1. Review sales and commissions in Reports.
2. Check balance available after the maturity period.
3. Request withdrawal with the approved bank method.
4. Create a finance ticket with order numbers for discrepancies.

Target Dimark never asks for a password, card PIN, OTP or API key by email, chat or support ticket.

1. Use a strong, unique password.
2. If two-step verification is offered on Account Security, enable it and store the recovery method safely.
3. Check the payment domain and HTTPS lock.
4. Report suspicious messages or sessions with a security ticket.